Privacy policy
Last updated: September 10, 2026
At Sneaky Beans, we believe trust is just as important as a good cup of coffee. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, subscribe to our mailing list or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Sneaky Beans is a Singapore-based brand creating thoughtfully crafted coffee, original illustrations and collectible stories inspired by life's little moments.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: contactsneakybeans@gmail.com
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide
- Name
- Email address
- Shipping address
- Billing address
- Telephone number (if provided)
- Order details
- Gift message (where applicable)
- Any information you provide when contacting us
Information collected automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on our website
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver your purchases
- Communicate with you regarding your order
- Respond to enquiries and provide customer support
- Improve our website and shopping experience
- Send newsletters and product updates if you have chosen to subscribe
- Detect fraud and protect the security of our website
- Comply with legal and regulatory obligations
We will only use your information for purposes that are reasonably necessary for operating our business.
4. Our Online Store
Our website is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services online.
When you place an order, Shopify securely stores and processes the information necessary to complete your purchase. Payment information is handled through Shopify Payments or other payment providers available through Shopify. Sneaky Beans does not store your full credit or debit card details.
For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.
5. Marketing Communications
If you subscribe to our newsletter, we may occasionally send you updates about:
- New coffee collections
- Seasonal releases
- Product launches
- Studio stories
- Exclusive offers
- Events and announcements
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
6. Cookies
Our website uses cookies and similar technologies to help provide a better browsing experience.
Cookies may be used to:
- Remember your shopping cart and preferences
- Improve website functionality
- Understand how visitors use our website
- Measure website performance
- Support marketing activities where applicable
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
7. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information with trusted service providers who help us operate our business, including:
- Shopify
- Payment providers
- Shipping and courier partners
- Email marketing providers
- Website analytics providers
These service providers only receive the information necessary to perform their services and are expected to protect your information appropriately.
We may also disclose personal information where required by law or where necessary to protect our legal rights.
8. Data Retention
We retain personal information for as long as reasonably necessary to operate our business, fulfil orders, provide customer support, comply with applicable legal, accounting and tax obligations, resolve disputes, and enforce our agreements.
As our online store is hosted on Shopify, certain customer and order information may continue to be stored within Shopify's platform in accordance with Shopify's data retention practices and applicable laws.
Where we no longer require personal information for these purposes, we will take reasonable steps to securely delete or anonymise it where practicable and permitted by law.
9. Protecting Your Information
We take reasonable administrative, technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable laws, including Singapore's Personal Data Protection Act (PDPA), you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw your consent where applicable
- Request deletion of your personal information where permitted by law
To make such a request, please contact us using the details provided below.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms.
Once you leave our website, we are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality.
Any updates will be posted on this page together with the revised "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Sneaky Beans
Email: contactsneakybeans@gmail.com
We will do our best to respond to your enquiry as soon as reasonably possible.